# Manage user accounts

## Manage user accounts

As an administrator for your organization's Google Workspace account, you can **delete** a user account, **suspend** a user account, **restore** a suspended or recently deleted user account, and **transfer** data ownership from one user account to another.

{% hint style="success" %}
When you delete a user, they lose access to all services and data associated with their account. When you suspend a user, they are temporarily blocked from using your organization’s Google Workspace services. After suspending a user, you can restore their account at any time.
{% endhint %}

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## Exercise directions: Part 1

**Suspend Jon’s account**<br>

**Step 1**

If you are not already signed in, sign in to your domain as the Administrator at [admin.google.com](http://admin.google.com/).

**Step 2**

From the main menu, select **Directory**, then click **Users**.

**Step 3**

Locate Jon Baird in the user list and hover over his name, then click **More options**, and then click **Suspend user.**

**Step 4**

Click **SUSPEND**. The **Status** column for Jon will change from *Active* to *Suspended* after refreshing the page.

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## Exercise directions: Part 2

**Restore Jon’s account**<br>

**Step 1**

In the user list, filter for suspended users by clicking **Add a filter**. Then click **User status** and **Suspended**. Locate Jon Baird in the list, and hover over his name. Then click **More options** and **Reactivate**.

**Step 2**

Click **REACTIVATE** to confirm. Jon will be removed from the suspended user list.

**Step 3**

Clear the filter and confirm that Jon’s status has been changed back to Active by refreshing the User list page. Jon can now sign in and has full access to his account and data.

{% hint style="info" %}

## Notes

1. A user can also be automatically suspended from Gmail for exceeding sending limits. In this case, the user can still sign in to their Google Workspace account to access other services, such as Calendar and Drive. But when they try to access Gmail, an error suggests Google detected unusual activity on the account. Most users will regain access automatically within 24 hours, but in some cases, an administrator can reset the limits for the user and allow them to immediately regain access.
2. You can’t restore an account that was suspended for abuse or for breaching Google’s Terms of Service.
3. You can’t restore a user with an abusive account status. Administrators can contact Google Support for more information.
   {% endhint %}

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## Exercise directions: Part 3

**Delete Jon’s account and transfer account data to Lars**

**Step 1**

From the main menu, select **Directory**, and click **Users**.

**Step 2**

Locate Jon Baird in the list, and hover over his name. Then click **More options** and **Delete** user.

**You now have the option to transfer certain types of data from Jon’s account to a new owner.**

**Step 3**

In the **Data in other apps** part of the **Transfer user’s data** section, search for Lars Ericsson to complete the **Select the user** **...** field.

**Step 4**

Ensure **Drive and Docs** is selected and check **Include files that are not shared with anyone**.

**Step 5**

Click **DELETE USER**.

**Jon’s account will now be temporarily suspended during the transfer. The account will then be deleted.**<br>

**Step 6**

Click **DONE**.

**Step 7**

Check your inbox. You should receive a notification confirming that the deletion was successful.