Clearing Cache in Outlook

Clearing the cache in Outlook can help resolve synchronization issues, improve performance, and ensure that you are seeing the most up-to-date information. Here’s a step-by-step guide for both Windows and Mac users.

How to Clear Cache in Outlook:

• MacOS

• Windows

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MacOS

1. Open Outlook and Go to Accounts:

• • On the Outlook toolbar, go to Tools > Accounts.

2. Select the Account:

• • In the left pane, select the account you want to reset.

3. Reset the Account:

• • Click the three dots or the Manage pull down at the bottom left and choose Reset Account from the list. This will clear the cache and force Outlook to re-sync the account

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Windows

1. Close Outlook:

• • Ensure that Microsoft Outlook is completely closed. Check the Task Manager to make sure no Outlook processes are running.

2. Open the Run Dialog Box:

• • Press Windows + R to open the Run dialog box.

3. Enter the Command:

• • Type or paste %localappdata%\Microsoft\Outlook\RoamCache into the Run dialog box and press Enter. This will open the folder where Outlook stores its cache files.

4. Delete Cache Files:

• • Select all files in the RoamCache folder by pressing Ctrl + A, then right-click and choose Delete. Confirm the deletion.

5. Restart Outlook:

• • Open Microsoft Outlook. It will start to create new cache files, which can help resolve issues and improve performance.

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REFERENCES

• https://harvard.service-now.com/ithelp?id=kb_article&sys_id=3e6f6e052b51e61048cafa95e391bf51