Reset MFA for Microsoft 365 User

Reset MFA for Microsoft 365 User

When a user loses or replaces a mobile device or can’t use the Authenticator app, they can’t sign in to Microsoft 365. The admin has to re-register the user’s Multi-factor Authentification (MFA). The MFA settings for this user will be removed, and the user needs to set up the MFA options on the next login. In this article, you will learn how to reset MFA for a Microsoft 365 user in Microsoft Entra ID.

How to reset MFA user in Microsoft Entra ID

Before the next step, you need admin permissions to reset MFA settings.

In our example, we want to reset the MFA settings for the user Hannah Duncan.

Time needed: 10 minutes

Follow the steps below to reset MFA for a user in Microsoft Entra ID:

1. Sign in to Microsoft Entra admin center

   Click Identity > User > All users Click on specific user

   
2. You will be redirected to the Users page

   Click Authentication methods

   
3. It opens a top status bar with options

   Click Require re-register multifactor authentication Click OK

   
4. Operation complete

   You will get a notification that you completed it. You managed to reset the user’s MFA settings.

   

When the user signs in next time, they must re-register their MFA details. If you can see the user account in the Authenticator app, you need to click on the user, click settings, and remove account.